FAQ
Frequently asked questions
Orders:
Can I cancel my order even before it has been dispatched?
Yes, if please email us at online@cewgroup.co.uk
Can I combine my orders?
Yes, please send an e-mail to online@cewgroup.co.uk
I have not received confirmation of my order, is everything ok?
Please check your Spam or Junk folder. Alternatively please email us at online@cewgroup.co.uk. We will send you an order confirmation. You may have miss-typed the email address.
The product I am interested in is not available on your website. How can I find out if it will be available again?
Please follow our social media where we are in constant contact with you or email us at online@cewgroup.co.uk
Delivery:
Can I still change my order address after purchasing?
Yes, if it has not yet been dispatched. To do so, please send us a message at online@cewgroup.co.uk
What if I don't receive an email with my tracking number?
Please email us at online@cewgroup.co.uk
How do I track my order?
Once your package has shipped, we send you an email with your package number and a link to track your package.
Returns:
The product does not meet my expectations, can I make a return?
Of course, for this purpose please contact us at online@cewgroup.co.uk
The product does not meet my expectations, can I make a return?
Of course, for this purpose please contact us at online@cewgroup.co.uk
The product does not meet my expectations, can I make a return?
Of course, for this purpose please contact us at online@cewgroup.co.uk
Support:
How to return a product?
Please email us at online@cewgroup.co.uk, our staff will explain the return procedure to you.
Will I receive an email confirming that my return has been accepted?
Yes, we always send you an email to inform you.